Legal Information & Comprehensive Terms - Organic HypoSolutions

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Ecommerce Terms & Conditions Product Certifications Returns & Refunds Policy Payment Processing Terms Privacy & Data Protection Liability Limitations Health & Safety Information Intellectual Property Business Licensing Dispute Resolution Force Majeure & Additional Terms

Last Updated: August 4, 2025 | Effective Date: August 4, 2025

These comprehensive terms govern all interactions with Organic HypoSolutions, including our website, ecommerce platform, products, and services.

Comprehensive Ecommerce Terms & Conditions

Binding Agreement and Acceptance

Agreement Formation: By accessing our website, placing orders, or using our services, you agree to be bound by these Terms and Conditions. This agreement becomes effective immediately upon your first interaction with our platform.

Shopify Integration: Our ecommerce platform operates through Shopify, subject to both our terms and Shopify's Terms of Service. Payment processing is handled securely through Shopify Payments and integrated third-party processors.

Age Requirement: You must be at least 18 years old to purchase products or services. Minors may only use our services with parental consent and supervision.

Product Availability and Pricing

Price Accuracy: All prices are subject to change without notice. We reserve the right to correct pricing errors and cancel orders with incorrect pricing
Product Availability: Products are subject to availability. We reserve the right to discontinue products or limit quantities
Bulk Pricing: Volume discounts available for qualified business accounts with automatic pricing through our Shopify platform
Geographic Restrictions: Some EPA registered products may have state-specific availability based on regulatory requirements

Order Processing and Fulfillment

Order Confirmation Process:

Order Acceptance: Orders are subject to acceptance and inventory availability
Confirmation: You will receive email confirmation upon order acceptance
Processing Time: Orders typically process within 1-2 business days
Shipping Integration: Fulfillment handled through ShipRight integration with real-time tracking
Modification Window: Orders may be modified or cancelled within 2 hours of placement

User Account Responsibilities

Account Security: You are responsible for maintaining account security and confidentiality
Accurate Information: All provided information must be current, complete, and accurate
Authorized Use: You are responsible for all activity under your account
Business Accounts: Commercial users must provide valid business information for wholesale pricing

Product Certifications & Regulatory Compliance

Dual-Certified Product Lines

OHS Organic Line: USDA Certified Organic #8150019050 by Oregon Tilth Certified Organic

Premium EPA Line: EPA Registered #97801-1 (Sani-TEST) with federal registration authority

FDA Food Contact: FCN 1811 approved for direct food contact without rinsing requirement

WHO Recognition: Hypochlorous acid listed as Essential Medicine by World Health Organization

Regulatory Authority and Compliance

USDA Organic Program: Certified under National Organic Program standards with annual compliance audits
EPA FIFRA Registration: Federal registration under Federal Insecticide, Fungicide and Rodenticide Act
State Compliance: Products registered in all required states for distribution
Interstate Commerce: Fully compliant for legal interstate commerce and shipping
Quality Assurance: Products manufactured under cGMP standards with batch testing

Safety and Efficacy Documentation

Available Documentation:

EPA efficacy data showing 99.9% pathogen elimination
Safety Data Sheets for all product lines
USDA Organic certificates and annual updates
FDA Food Contact Notification approval
Independent laboratory testing results
Regulatory compliance letters and registrations

Verification: All certifications can be independently verified through regulatory databases at EPA.gov and USDA Organic Database.

Comprehensive Returns & Refunds Policy

Return Eligibility and Time Limits

                        Standard Return Policy:
                        Return Window: 30 days from delivery date for most products
Condition Requirements: Products must be unopened, unused, and in original packaging
Proof of Purchase: Original receipt or order confirmation required
Custom Products: Custom-mixed or special order products are final sale
Bulk Orders: Orders over $1,000 may have modified return terms

                    

Defective Product Guarantee

Quality Guarantee: We guarantee all products are free from manufacturing defects and meet stated specifications. Defective products will be replaced or refunded at our discretion.

Damaged in Transit: Products damaged during shipping will be replaced at no cost. Report damage within 48 hours of delivery with photographic evidence.

Product Performance: If products fail to meet EPA or USDA specifications, full refund or replacement guaranteed.

Return Process and Procedures

Return Authorization: Contact customer service for Return Merchandise Authorization (RMA)
Return Shipping: Customer responsible for return shipping costs unless product is defective
Inspection Period: Returns processed within 5-7 business days of receipt
Refund Method: Refunds issued to original payment method
Restocking Fee: 15% restocking fee may apply to non-defective returns over $500

Refund Processing and Timing

Refund Timeline:

Credit Card Refunds: 3-5 business days after processing
PayPal Refunds: 1-2 business days after processing
Bank Transfer Refunds: 5-7 business days after processing
Store Credit Option: Immediate credit for faster resolution

Exchanges and Store Credit

Product Exchanges: Available for size or concentration variations within same product line
Store Credit Terms: Store credit valid for 12 months from issue date
Wholesale Accounts: Enhanced exchange options for business customers
Seasonal Returns: Extended return periods during major holidays

Payment Processing Terms

Accepted Payment Methods

                        Secure Payment Options:
                        Credit/Debit Cards: Visa, Mastercard, American Express, Discover
Digital Payments: PayPal, Apple Pay, Google Pay, Shop Pay
Business Payments: ACH transfers for qualified wholesale accounts
Payment Processing: Secured through Shopify Payments with PCI DSS compliance

                    

Payment Authorization and Security

Authorization Hold: Payment authorization occurs at order placement
Charge Timing: Cards charged upon order shipment or service completion
Fraud Protection: Advanced fraud detection and prevention systems
Secure Processing: All transactions encrypted with SSL/TLS protocols
CVV Verification: Card verification value required for all transactions

Payment Terms and Invoicing

Business Payment Terms:

Retail Orders: Payment due at time of order placement
Service Contracts: Net 30 payment terms for approved commercial accounts
Wholesale Accounts: Net 15 payment terms with approved credit application
Late Payment Fee: 1.5% per month on overdue commercial balances
Collection Costs: Customer responsible for collection costs on delinquent accounts

Chargebacks and Disputes

Chargeback Protection:

Dispute Resolution: We maintain detailed transaction records and shipping proof to contest illegitimate chargebacks. Customers are encouraged to contact us directly before initiating payment disputes.

Chargeback Fees: Customers may be charged for fraudulent or erroneous chargebacks that are successfully disputed.

Account Restrictions: Excessive chargebacks may result in payment method restrictions or account closure.

Privacy & Data Protection Policy

Data Collection and Usage

                        Information We Collect:
                        Personal Information: Name, address, email, phone number for order fulfillment
Payment Information: Securely processed through Shopify Payments (we don't store payment details)
Business Information: Company details for wholesale accounts and tax purposes
Website Analytics: Usage data through Google Analytics for site improvement
Communication Records: Customer service interactions for quality and training

                    

Data Protection and Security

Encryption: All data transmitted using industry-standard SSL/TLS encryption
Access Controls: Strict employee access controls and background checks
Data Minimization: We only collect data necessary for business operations
Secure Storage: Data stored on secure, encrypted servers with regular backups
Retention Limits: Personal data retained only as long as legally required

Third-Party Data Sharing

Limited Data Sharing:

Service Providers: Shopify, ShipRight, and payment processors for order fulfillment
Legal Compliance: Law enforcement or regulatory agencies when required
Business Transfers: Data may transfer in case of merger or acquisition
No Marketing Sales: We never sell personal information to third parties for marketing

Your Privacy Rights

Access Rights: Request copies of your personal information
Correction Rights: Update or correct inaccurate information
Deletion Rights: Request deletion of personal information (subject to legal requirements)
Opt-Out Rights: Unsubscribe from marketing communications
Data Portability: Request data in portable format

Comprehensive Liability Limitations

Maximum Liability Cap

Strict Liability Limitations:

Total Liability Cap: Our maximum liability for any claim, regardless of the form of action, shall not exceed the total amount paid by you for the specific product or service giving rise to the claim.

Consequential Damages Exclusion: Under no circumstances shall we be liable for indirect, special, incidental, punitive, or consequential damages, including but not limited to loss of profits, business interruption, loss of data, cost of substitute products or services, or any other commercial damages or losses.

Service Performance Limitations

Results Variation: Service effectiveness may vary based on environmental conditions, contamination levels, surface types, and factors beyond our control
No Guarantee of Outcomes: While our products are EPA registered and USDA certified, we cannot guarantee specific results in all applications
Professional Standards: Services performed according to industry standards but results may vary by facility
Third-Party Products: No liability for third-party products or services recommended or used in conjunction with our services

Insurance Coverage Protection

Comprehensive Insurance Coverage (2025-2026):

General Liability: $2,000,000 aggregate coverage through WCF National Insurance
Professional Liability: Coverage for professional services and product liability
Commercial Auto: $1,000,000 coverage for service vehicle operations
Workers' Compensation: Full coverage for all employee-related incidents

Certificate of Insurance: Available upon request for commercial clients requiring proof of coverage.

Time Limitations for Claims

Claim Period: Any claim must be brought within one (1) year from the date of service or product delivery
Notice Requirement: Written notice of claims must be provided within 30 days of discovery
Product Defects: Manufacturing defect claims must be reported within 60 days of delivery
Service Issues: Service-related claims must be reported within 48 hours of service completion

Health & Safety Information

Product Safety Profile

                        Hypochlorous Acid (HOCl) Safety Characteristics:
                        pH Neutral: Products maintain pH 6.5-7.5, gentler than most tap water
Food Safe: FDA approved for direct food contact without rinsing (FCN 1811)
Non-Toxic: Same molecule produced by white blood cells for natural immune defense
Biodegradable: Breaks down to harmless salt water after use
No PPE Required: Safe to use without gloves, masks, or respirators during normal application

                    

Usage Guidelines and Precautions

Normal Use: Products are safe for normal household and commercial use as directed
Sensitive Individuals: Those with severe chemical sensitivities should test in small area first
Professional Application: Commercial fogging services performed by trained technicians
Storage: Store in cool, dry place away from direct sunlight for maximum shelf life
Compatibility: Safe around children, pets, and pregnant women when used as directed

Emergency Information (Minimal Risk)

First Aid Procedures (Precautionary):

Eye Contact: Rinse with clean water. Product is non-irritating but flush as precaution
Skin Contact: Rinse with water if desired. Product is gentle and non-irritating to intact skin
Ingestion: Safe if accidentally ingested in small amounts. Drink water if concerned
Inhalation: Move to fresh air. Vapor is non-toxic but may be mildly irritating in high concentrations

Note: These are precautionary measures. HOCl is recognized as extremely safe with minimal risk profile.

Not Intended for Medical Treatment

Important Medical Disclaimer: Our products and services are for environmental sanitization and cleaning purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Consult healthcare professionals for medical advice or concerns.

Wellness Applications: While HOCl is used in medical settings and is WHO-listed as an Essential Medicine, our products are marketed for cleaning and sanitization, not medical treatment.

Intellectual Property Protection

Trademark and Brand Protection

                        Protected Intellectual Property:
                        Business Names: "Organic HypoSolutions," "OHS," and related marks
Logo and Graphics: OHS logo, website design elements, and branded materials
Website Content: All text, images, videos, and multimedia content
Product Names: Proprietary product names and marketing materials
Trade Dress: Distinctive packaging and presentation elements

                    

Copyright Protection

Website Content: All website content protected by copyright law
Marketing Materials: Brochures, videos, and promotional content
Technical Documentation: Safety data sheets, instructional materials, and technical guides
Photography: Product photos and service documentation
Educational Content: Blog posts, articles, and informational resources

Permitted and Prohibited Uses

Customer Usage Rights:

Personal Use: Customers may view and print content for personal reference
Business Use: Limited use of product information for legitimate business purposes
Educational Use: Fair use for educational purposes with proper attribution

Prohibited Activities:

Commercial Reproduction: No unauthorized commercial use of our content
Trademark Infringement: No use of our marks without written permission
Reverse Engineering: No attempts to analyze or reverse engineer our products
Competitive Use: No use of our materials for competitive purposes

Digital Millennium Copyright Act (DMCA)

Infringement Claims: We respond to valid DMCA notices for copyright infringement
Counter-Notification: Users may submit counter-notifications for disputed claims
Repeat Infringers: Accounts with repeated infringement may be terminated
Contact Information: DMCA notices should be sent to legal@organichyposolutions.com

Business Licensing & Information

Utah Business Registration

                        Official Business Information:
                        Legal Entity: Organic Hyposolutions, LLC
Utah Entity Number: 14565171-0160
Registration Date: April 17, 2025
Business Type: Domestic Limited Liability Company
Status: Active - Good Standing
Registered Agent: Ashton Law Holdings, PLLC

                    

Professional Licensing and Certifications

Business License: Valid Utah business license with annual renewal
EPA Distributor: Authorized distributor of EPA registered products
USDA Organic Handler: Certified organic handler license
Commercial Applicator: Professional applicator certifications for service technicians
Insurance Compliance: Full commercial insurance coverage as required by law

Service Area and Operations

Geographic Coverage:

Primary Service Area: 60-mile radius from Salt Lake City, Utah
Shipping Area: All 50 states for product orders
Regulatory Compliance: Products registered in all states where required
Extended Service: Available beyond primary area with additional fees

Professional Standards and Qualifications

Technician Training: All service technicians trained in HOCl application and safety
Quality Standards: 200 PPM minimum concentration with 10-minute contact time
Equipment Standards: Professional-grade fogging equipment maintained to manufacturer specifications
Continuing Education: Regular training updates on products and regulations
Customer Service: Response to inquiries within 2 hours during business hours

Dispute Resolution & Customer Protection

Customer-First Resolution Process

Four-Step Resolution Process:

Step 1 - Direct Contact: Contact us at (801) 712-5663 or ohshocl@gmail.com for immediate assistance

Step 2 - Management Review: Unresolved issues escalated to company owners for direct consultation

Step 3 - Compensation Agreement: Fair compensation including service credits, refunds, or other mutually acceptable solutions

Step 4 - Legal Assistance: Formal resolution through our legal team if direct consultation fails

Governing Law and Jurisdiction

Governing Law: These terms governed by Utah state law
Jurisdiction: Disputes subject to Utah state and federal courts
Venue: Legal proceedings in Salt Lake County, Utah
Limitation Period: Claims must be brought within one year of cause of action
Attorney Fees: Prevailing party entitled to reasonable attorney fees

Alternative Dispute Resolution

Mediation and Arbitration Options:

Mediation Preference: We encourage mediation before formal legal proceedings
Arbitration Available: Binding arbitration available for disputes under $50,000
Small Claims Court: Small claims disputes may proceed in appropriate court
Class Action Waiver: Disputes resolved individually, not as class actions

Consumer Protection Compliance

Utah Consumer Protection Act: Full compliance with state consumer protection laws
FTC Compliance: Adherence to Federal Trade Commission regulations
BBB Standards: Commitment to Better Business Bureau standards
Industry Standards: Compliance with cleaning industry professional standards

Force Majeure & Additional Legal Protections

Force Majeure Events

Events Beyond Our Control:

Definition: Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including:

Natural disasters, severe weather, or acts of God
Government regulations, orders, or pandemic restrictions
Labor disputes, strikes, or supply chain disruptions
Equipment failures, transportation issues, or utility outages
Cyber attacks, system failures, or technical infrastructure problems
Material shortages or supplier force majeure events

Website Terms and Digital Commerce

Information Accuracy: While we strive for accuracy, website information is subject to change without notice
Technical Issues: We are not liable for technical problems, server downtime, or connectivity issues
Third-Party Links: External links provided for convenience; we are not responsible for third-party content
Browser Compatibility: Website optimized for modern browsers; older browsers may have limited functionality
Mobile Experience: Mobile-responsive design provided but functionality may vary by device

Regulatory Compliance Updates

Adaptation to Regulatory Changes:

EPA Regulation Changes: Products and services may be modified to maintain EPA compliance
USDA Standards Updates: Organic certification requirements may affect product formulations
State Law Changes: Operations adjusted for compliance with evolving state regulations
Price Adjustments: Regulatory compliance costs may affect pricing
Customer Notification: Significant changes communicated with reasonable advance notice

Environmental and Safety Compliance

Environmental Protection: Full compliance with environmental protection laws and regulations
Worker Safety: OSHA compliance for all employee safety requirements
Transportation Safety: DOT compliance for hazmat transportation when applicable
Waste Management: Proper disposal and recycling according to environmental regulations
Community Safety: Commitment to protecting community health and environment

Severability and Entire Agreement

Legal Framework:

Severability: If any provision of these terms is found unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement: These terms, along with our Privacy Policy and any specific service agreements, constitute the entire agreement between parties.

Modifications: Terms may be updated periodically with notice to customers. Continued use constitutes acceptance of updated terms.

Waiver: Failure to enforce any provision does not constitute a waiver of our right to enforce such provision in the future.

Legal Questions & Contact Information

Direct Contact:

Email: ohshocl@gmail.com
Phone: (801) 712-5663
Business Hours: Monday-Friday, 8AM-6PM; Saturday 9AM-5PM

Mailing Address:

Organic HypoSolutions, LLC
5842 Crest Flower Way
Salt Lake City, UT 84118

Our Commitment to Fair Business Practices:

We believe in transparent, fair business practices and are committed to resolving any concerns promptly and professionally. Our comprehensive legal framework protects both our business operations and your consumer rights while ensuring full regulatory compliance.

Updates and Notifications: We will notify customers of material changes to these terms via email and website notice. Continued use of our services after changes constitutes acceptance of updated terms.